Return and Refund Policy

Return and Refund Policy

We want you to feel comfortable trying Cat Magic.

If you are not happy with your order, contact us within 30 days of delivery and we will help with a return, replacement, or refund when the order qualifies.

To start a return, contact us with your order number and the reason for the return. Items should be unused or in reasonable returnable condition unless the issue is damage, defect, or an order problem.

If an item arrives damaged or defective, contact us with photos of the item, packaging, and shipping label. We will work with you on a replacement or refund.

Refunds are sent to the original payment method after the return is approved and processed. Processing times may vary by payment provider.

Helpful next steps

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