FAQ

FAQ

Shipping

Where do you ship?

Cat Magic currently ships to customers in the United States.

How long does shipping take?

Processing and delivery times can vary by product and supplier. You will receive tracking details when your order ships.

Will I get tracking?

Yes. Tracking information is sent when it is available from the carrier or fulfillment partner.

Returns

What is your return policy?

Contact us within 30 days of delivery and we will help with a return, replacement, or refund when the order qualifies.

What if my item arrives damaged?

Contact us with your order number and photos of the item, packaging, and shipping label. We will review the issue and help with the next step.

Products

Are these products safe for all cats?

Use products as directed and match each item to your cat's size, habits, and home setup. For mounted products, follow installation requirements closely.

Do you guarantee my cat will use the product?

No. Cats have strong preferences. We choose products with clear use cases, but no product can guarantee a specific behavior.

Can I buy these as a gift?

Yes. Cat Magic products are intended to be simple, practical gifts for cat owners.

Helpful next steps

Questions should feel easy to answer.

Cat Magic keeps key store information close to the shopping path, so policies and support are simple to find.

Need help?

Use the contact page if this page does not answer your question.

Keep browsing

Return to Indoor Cat Favorites to explore the launch collection.